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Why Use UNC Paths Instead of Windows Mapped Network Drives

Category: Network

When a user logs on to a Microsoft Windows machine that uses Windows User Account Control (UAC), the log on session actually creates 2 access tokens. Even though the user name is assigned to an Admini...

Can't see Network devices in Explorer or Double Image

Category: Network

Particularly on Windows 10/11 machines, you may not see network computer names and their shares under Network while viewing in Explorer or Double Image. The service 'Network Access Protection Agent' h...

Firewall: Manage Excluded Files, Directories and Applications.

Category: Firewall

Double Image is a backup and copy application that runs elevated in order to read any file on a users system. As a result these types of applications can be seen as a threat by anti-virus software. If...

Windows Task Scheduler Problems and Solutions

Category: Scheduling

For scheduling backup and copy jobs, 'Double Image' provides a preliminary interface to the Windows Task Scheduler. The  Windows Task Scheduler already exists on your computer.  The 'Double Image' int...

Scheduled tasks may not appear to have run

Category: Scheduling

Following a major Windows 10 update, the Windows Task Scheduler (WTS) entries created by Double Image may not appear to run as you might expect. Condition: When the scheduled task is run, the Double I...

Web Help - Double Image Documentation

Category: Knowledgebase

Documentation opens in new tab: Compete online web help documentation for Double Image

Some USB drives seem to change their assigned drive letters

Category: Drive Letters for External Devices

USB external hard drive letters seem to randomly change. When removing or connecting external USB drives to a Windows system a common problem can occur where some USB drive letters appear to change fr...

Copy failure following Windows 10 version 1803 update (April 2018)

Category: Errors

If you are running on Windows 10 and have applied the Windows 10 version 1803 update (April 2018) you may experience a backup problem where the copy session appears to stop or loop. This problem has b...

Upgrades and Updates

Category: License ordering, Free Updates, Discounted Updates

 Updates A Double Image 'update' is made available by free download to customers to provide minor enhancements to a previously installed version of Double Image. Updates sometimes include fixes for a ...

Security with Double Image Code Signed Certificate

Category: Security and Certificates

Publications of Double Image code and install packages are signed with SHA-256 with RSA Encryption.At the time Double Image is built into a software installation package, it is required to go through ...

Backup Dropbox using Double Image

Category: Network

I do not use Dropbox but know that it connects differently than other Windows network drives. Here are some ideas: Put Dropbox on a local Windows Network Drive Create a folder on any local drive. Exa...